Privacy Policy

1. Introduction and Data Controller Information

Movedocsdeck is committed to respecting the privacy of customers and protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal information when you visit www.movedocsdeck.com, purchase our digital products, or contact our customer support team.

Movedocsdeck operates from Canada and provides digital resources to customers in European markets, including eligible customers in the European Union and the United Kingdom.

Our products include moving checklists, packing planners, change-of-address checklists, and household belongings inventory sheets. We process personal information only for legitimate business purposes and in accordance with applicable privacy and data protection laws.

Our Contact Details

For privacy-related questions, requests, or concerns, please contact us at vault@movedocsdeck.com.

2. Personal Information We Collect

The categories of information we collect depend on how you interact with our website and digital products.

Contact and Order Information

When you place an order or contact us, we may collect your name, email address, billing information, order reference, and other details you voluntarily provide.

Because our products are digital, we generally do not require a residential delivery address for physical shipping. If an address is provided for billing, verification, or another legitimate purpose, we will handle it in accordance with this Privacy Policy.

Transaction and Payment Information

We maintain relevant order records, payment confirmations, transaction references, purchase amounts, and refund records where applicable.

Payment card details are generally handled by our authorized payment processor rather than stored as complete card numbers on our own servers.

Customer Communications

When you contact us regarding a purchase, download issue, product question, or refund request, we may retain your correspondence and the information needed to resolve your inquiry.

Technical and Website Usage Information

When you visit www.movedocsdeck.com, certain technical information may be collected automatically, depending on our website configuration and your cookie preferences. This may include your IP address, browser type, device information, pages visited, access timestamps, and website interaction data.

We may also use cookies and similar technologies to maintain website functionality, remember preferences, analyze website performance, and support security measures, subject to applicable consent requirements.

3. Purposes and Legal Bases for Processing

Movedocsdeck uses personal information for purposes such as:

  • Processing purchases and confirming payments.
  • Delivering purchased digital products and providing download assistance.
  • Responding to customer questions and resolving order-related issues.
  • Maintaining accounting, transaction, and business records.
  • Detecting suspicious activity, preventing fraud, and protecting website security.
  • Maintaining, troubleshooting, and improving website functionality.
  • Complying with applicable legal, regulatory, and tax obligations.

Where required by the European Union’s General Data Protection Regulation (GDPR) or applicable UK data protection law, we rely on an appropriate legal basis for processing personal information. Depending on the circumstances, this may include performing a contract, complying with a legal obligation, pursuing legitimate interests, or obtaining consent.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

4. Payment Processing and Stripe

Movedocsdeck may use Stripe as a third-party payment processor to facilitate secure online transactions.

When you purchase a digital product, payment information may be collected and processed directly by Stripe or through its integrated payment services. The information processed may include payment card details, billing information, transaction amounts, and information necessary to verify and complete a payment.

Movedocsdeck may receive limited transaction information, such as payment status, transaction references, and relevant billing details, to confirm orders, manage refunds, maintain records, and address payment-related inquiries.

We do not intentionally store complete payment card numbers or card security codes on our own servers. Stripe processes payment information under its own applicable privacy terms and security practices.

The use of Stripe does not mean that every payment method is available in every country. Available payment methods will be displayed during checkout.

5. Cookies and Third-Party Services

Our website may use cookies and similar technologies to support essential functions, remember user preferences, understand website performance, and improve the customer experience.

Essential Cookies

Essential cookies may be used for functions such as maintaining checkout sessions, protecting website security, processing orders, and remembering necessary technical settings.

Analytics and Preference Cookies

Where enabled, analytics and preference cookies may help us understand website usage, improve page functionality, and remember customer preferences. Non-essential cookies and similar technologies will be used only after obtaining consent where required by applicable law.

Payment Provider Cookies

Our payment provider, including Stripe where integrated, may use cookies or similar technologies to support payment processing, prevent fraudulent transactions, and maintain transaction security. The specific technologies used may depend on the checkout configuration.

You can manage your cookie preferences through the cookie settings available on our website, where provided. You may also adjust cookie settings through your browser. Disabling certain cookies may affect website or checkout functionality.

Please refer to our Cookie Policy for further information about cookie categories, consent, and preference management.

6. Data Sharing and International Transfers

Movedocsdeck does not sell personal information to third parties. We may disclose relevant information to service providers when reasonably necessary to operate our business and fulfill customer orders.

These service providers may include:

  • Payment processing providers, such as Stripe.
  • Website hosting and technical maintenance providers.
  • Digital delivery, email, and customer support service providers.
  • Accounting, security, and fraud-prevention service providers.
  • Government authorities or other parties where disclosure is required by law.

We seek to limit disclosures to information reasonably necessary for the relevant purpose and take appropriate steps to protect personal information.

Because our business operates from Canada and serves customers in Europe, personal information may be processed or accessed across national borders. Where applicable, we will use appropriate safeguards for international transfers as required by relevant data protection laws.

Third-party service providers may process information under their own privacy policies and contractual obligations.

7. Data Retention Periods

Movedocsdeck retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer period is required or permitted by applicable law.

Our retention practices may include the following general periods, subject to legal requirements and the circumstances of each case:

  • Order and Transaction Records: Generally retained for up to 7 years where needed for accounting, tax, financial recordkeeping, dispute resolution, or other legal obligations.
  • Customer Support Correspondence: Generally retained for up to 3 years after the relevant inquiry or matter has been resolved, unless a longer period is necessary.
  • Uncompleted Purchase Inquiries: Generally retained for up to 12 months where no order or ongoing customer relationship results, unless continued retention is justified or legally required.
  • Technical and Cookie Data: Retained for periods appropriate to the purpose of collection, the applicable cookie configuration, and any legal requirements.

These periods are general retention guidelines rather than fixed guarantees. We may retain information for longer where necessary to establish, exercise, or defend legal claims, or delete it earlier when it is no longer required and deletion is lawful.

When personal information is no longer needed, we will take reasonable steps to delete it or render it non-identifiable.

8. Your Privacy Rights

Depending on your location and the laws applicable to your personal information, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where legally applicable.
  • Request restriction of certain processing activities.
  • Object to processing based on legitimate interests in qualifying circumstances.
  • Request a portable copy of certain personal information.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with the relevant privacy or data protection authority.

Customers in the European Economic Area and the United Kingdom may have rights under the GDPR or applicable UK data protection legislation. Customers in Canada may have rights under applicable federal or provincial privacy laws.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain transaction records to comply with legal obligations even when a deletion request is submitted.

To exercise your rights or ask questions about our privacy practices, contact vault@movedocsdeck.com. We may request reasonable information to verify your identity before responding.

9. Data Security and Protection

Movedocsdeck takes reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Depending on our systems and service arrangements, safeguards may include access controls, secure communications, restricted administrative permissions, security monitoring, and the use of reputable third-party service providers.

Although we take reasonable precautions, no website, electronic transmission, or data storage method can be guaranteed to be completely secure. We cannot promise absolute security, but we will respond to identified security issues in accordance with applicable legal obligations.

Customers should also protect access to their email accounts, order confirmations, and downloaded files.

10. Children’s Privacy

Our website and digital resources are intended for a general audience and are not knowingly directed at children who are below the age at which they can independently consent to the relevant data processing under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited. If you believe a child has provided personal information to us improperly, please contact vault@movedocsdeck.com so that we can assess the matter and take appropriate action.

11. Changes to This Privacy Policy

Movedocsdeck may revise this Privacy Policy to reflect changes in our digital products, business operations, technical systems, service providers, or applicable legal requirements.

The updated version will be published on www.movedocsdeck.com. Where appropriate, we will indicate the revision date and provide additional notice if a material change requires it under applicable law.

We encourage customers to review this page periodically to remain informed about how their personal information is handled.

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